Privacy Policy
Your privacy and data security are our top priorities
Last updated: September 14, 2025
Charlene Bertrand Real Estate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
- Name and contact information (email, phone number, address)
- Property preferences and search criteria
- Financial information relevant to real estate transactions
- Communication history and preferences
Automatically Collected Information
- IP address and browser information
- Website usage patterns and analytics
- Device information and operating system
- Cookies and similar tracking technologies
How We Use Your Information
- Provide real estate services and property recommendations
- Communicate about properties, market updates, and services
- Process transactions and manage client relationships
- Improve our website and services
- Comply with legal obligations and industry regulations
- Send marketing communications (with your consent)
Information Sharing and Disclosure
We may share your information in the following circumstances:
- With your consent: When you explicitly agree to share information
- Service providers: Third parties who assist in providing our services
- Legal compliance: When required by law or to protect rights and safety
- Business transfers: In connection with mergers, acquisitions, or asset sales
- MLS and industry partners: For legitimate real estate purposes
We do not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection practices
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Opt-out: Unsubscribe from marketing communications
- Restriction: Request limitation of processing activities
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Regulatory Compliance
This privacy policy complies with applicable privacy laws including GDPR, CCPA, and other relevant data protection regulations. We are committed to maintaining the highest standards of data protection and privacy.